DOMEK, R. Customer journey mapping and online self-service’s impact on call volume, donations, and time between finding an animal and admission at wildlife hospitals. Wildlife Rehabilitation Bulletin, [S. l.], v. 42, n. 2, p. 24–34, 2024. DOI: 10.53607/wrb.v42.279. Disponível em: https://www.nwrajournal.online/index.php/bulletin/article/view/279. Acesso em: 22 apr. 2026.